Returns & Exchanges
At The Opry Shop, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Please note that final sale items and intimate apparel are not eligible for return to ensure the highest hygiene standards for all our customers.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all hangtags are attached and the packing slip is included inside.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing